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Terms & Conditions
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Delivery Policy
- Following receipt of your order, the services will be provided to you by
the contract conditions for the services you purchased.
- The nature of the services you ordered, your prompt and accurate completion
of your obligations regarding the execution of the services, and the date
of your purchase may all have an impact on how quickly the services are
delivered.
- Upon completion of the services, the services will be considered
effectively supplied to you.
- Should the contract be canceled before the delivery services, the terms of
the agreement will decide if you are entitled to a full, partial, or no
return and how the contract may be discontinued.
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Payment Policy
- If clients avail of any monthly service package of Aus Creative Agency, they are
obliged to pay a full chargeable amount before the commencement of the
work.
- Suppose Aus Creative Agency and the client agree on a fixed quote regarding any
services. In that case, they are liable to pay 50% of the billable amount
in advance before the commencement of the work. The remaining 50% of the
payment will have to be made within 7 days of the start date of the
services.
- Aus Creative Agency shall invoice the clients monthly, in advance.
- Also, if the clients do not pay a monthly invoice when it is due, Aus Creative Agency
shall terminate the services immediately. In this case, we will not be
liable to issue a 10-day prior notice.
- All charges quoted to the client shall be exclusive of VAT, which Aus Creative Agency
shall add to its invoices at the appropriate rate.
- All additional work requested by the Client, which is requested following
commencement of the Services and which is outside the scope of the
Quotation (including any services necessarily procured to carry out the
Services) shall be regarded as additional to the cost given in the
Quotation and will be invoiced separately at the rates contained in the
then-current Aus Creative Agency rate card.
- All charges listed in Quotations are estimates and are subject to final
confirmation of technical specification.
- The parties agree that Aus Creative Agency may review and increase its standard hourly
fee rates at any time, provided that such charges cannot be increased more
than once in any 12 (twelve) month period.
- Aus Creative Agency will provide the Client with written notice of any such increase
one (1) month before the proposed date of the rise. Suppose such an
increase is not acceptable to the Client. In that case, within two (2)
weeks of such notice being received or deemed to have been received per
this condition, it may terminate the Contract by giving three (3) months
written notice to Aus Creative Agency.
- Without prejudice to any other right or remedy that it may have if the
Client fails to pay Aus Creative Agency on the Due Date, Aus Creative Agency may:
- charge interest on such sum under the Late Payment of Commercial
Debts (Interest) Act 1998; from the Due Date, accruing daily and
being compounded quarterly until payment is made, whether before or
after any judgment, and the Client shall pay the interest
immediately on demand; and suspend all Services until payment has
been made in full.
- Time for payment shall be of the essence of the Contract.
- All sums payable to Aus Creative Agency under the Contract shall become due
immediately on its termination. This condition is without prejudice
to any right to claim for interest.
- Without prejudice to any other rights it may have, Aus Creative Agency may set
off any Client’s liability to Aus Creative Agency against any liability of
Aus Creative Agency to the Client.
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Refunds Policy
- A full refund will be made if you decide to cancel our services within 5
days of payment.
- If you choose to terminate our services after the initial 5 days, you will
be charged an amount equivalent to the working hours put into the project.
The balance will be credited to the account from which you made payment
within 45 days of cancellation.
- Cancellation of any service renewal should be made 10 days before the start
of the next billing cycle.
- If cancellations are made after the start of the billing cycle, an amount
equivalent to the working hours put into the project during that month will
be billable, which the clients will be entitled to pay.
- If you signed up for our services but did not use them, you are still
entitled to pay us.
- Amount of refund will be credited to the account from which the payment was
made within 45 days of service cancellation.
